Technology Upgrades
Our New Online Banking Platform is here!
Dear members,
Big changes are coming June 1 at Neighborhood Trust Federal Credit Union! We will be upgrading our core banking system to bring you the best service and latest secure technology. The upgrade will take place between May 31,2026 and June 2,2026.
Why is this important to YOU?
We are upgrading the computer systems that power your accounts and services. This upgrade will provide a more secure, reliable, and modern banking experience. It will support faster transactions and improve services such as Debit Cards, Online Banking, and Mobile Banking. As part of this upgrade, we will also be introducing a new online and mobile banking platform designed to give you better access to your accounts and enhanced features.
What can YOU expect? During the conversion, our online banking and bill pay system will be offline for installation and training. If you use online banking, you will be logging into a new platform with a new username and password after June 3,2026. We will provide detailed instructions closer to that date. We will keep you informed throughout the entire process via direct mail, branch notices and regular updates at NeighborhoodTrustFCU.org/upgrade
What can you do to help us prepare?
Please ensure that your contact information is up to date.
We will be migrating all current data over to the new system.
Do we have your most recent Address, Phone, Email, and Beneficiary contact information? If anything has changed, please send us a secure message from your online banking or visit us in person, so we can update your member information.
FAQs
What is a Core Conversion? A core conversion is an upgrade to our central software platform that enhances transaction processing, member services, and security.
What Does This Mean for Me? While the upgrade is mainly behind the scenes, some service interruptions will occur. We aim to make this transition smooth for you.
What’s Not Changing?
Account numbers
ATM/Debit Cards
Checkbooks
Bill Pay
Will My Online Banking Login ID and Password Stay the Same? No, you will need to re-enroll with new credentials starting Wednesday, June 3.
Will My Direct Deposit and Payments Process on June 1? Yes, they will continue as scheduled.
Are transactions available through Zelle or Bill pay? No, Zelle, Bill pay and Remote Deposit Capture will go offline May 29th at 12:00 pm. You can view your online transactions until May 31 at 2:00pm.
Are My Accounts Still Secure? Absolutely. We have taken all necessary precautions to ensure your information remains secure.
Can I Still Use My Existing Checks? Yes, your checks remain valid.
Zelle® Service Disruption
Why can’t I use Zelle® in the Neighborhood Trust Federal Credit Union app and online banking anymore?
Neighborhood Trust FCU is making updates to its mobile app and online banking, and Zelle® will be temporarily unavailable while the updates are taking place. Beginning July 2026, you must re-enroll with Zelle® through Neighborhood Trust FCU in order to use Zelle® from the Neighborhood Trust FCU app and online banking.
When will I be able to access Zelle® again from the Neighborhood Trust FCU app and online banking?
We estimate that our mobile app and online banking enhancements will be complete on July 2026 and you can re-enroll with Zelle® through the Neighborhood Trust FCU app. We’ll send our members an email with an update once our enhancements are complete.
Do I need to do anything to regain access to Zelle® within the Neighborhood Trust FCU app and online banking after the enhancements are complete?
Yes. Once the enhancements are complete on July 2026, you’ll need to re-enroll with Zelle® through the Neighborhood Trust FCU app.
What happens if I don’t do anything?
You’ll no longer be able to use Zelle® from the Neighborhood Trust FCU app and online banking while Neighborhood Trust FCU makes updates. Beginning in July 2026, you must re-enroll with Zelle® through Neighborhood Trust FCU in order to use Zelle® from the Neighborhood Trust FCU app and online banking.